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Lake
County Sheriff's Office
Sheriff Daniel A. Dunlap
CENTRAL COMMUNICATIONS
Central Communications Dispatchers
are professionals who are certified in CPR and emergency medical
telecommunications.
They are a critical element in the 9-1-1 link to
life saving services.
Central Communications,
under the command of Major Charles Caldwell, employs 30 full-time and 3
part-time dispatchers, along with computer and administrative personnel.
Ø Enhanced 9-1-1 telephone service and Computer Aided Dispatch
(CAD) to
assist in efficient dispatching.
Ø Dispatched over 108,000 incidents in 2006
Ø Answered over 35,000 landline telephone calls, and an additional 13,000 cellular (wireless) 9-1-1 calls
Central Communications is located at 8505 Garfield Road in Kirtland, Ohio,
behind Lakeland Community College. Housed in a secure facility built 13
feet underground, it is here that the Lake County Sheriff's Office dispatch
center provides police and fire dispatching services for 19 Public Safety
Agencies throughout Lake County. These agencies include:
Ø Police
service for Fairport Harbor, Grand River, Kirtland Hills, Lake MetroParks,
Madison Township, Madison
Village, North Perry, Timberlake, Painesville, Perry
Village, Lake County Sheriff's office and Timberlake...
Ø Fire
service for Concord,
Fairport Harbor, Grand River, Leroy, Madison, Painesville City, Painesville
Township
and Perry and Perry Township.
CENTRAL COMMUNICATIONS SUPERVISION
Major Charles Caldwell, is the Commander of
the Central Communications Division. A graduate of the 98th Session of
Federal Bureau of Investigation National Academy, Major Caldwell has an
extensive career spanning every aspect of law enforcement. A veteran of 40
years in policing, it includes time spent at the Painesville City Police Department, Chief Deputy at the
Lake County Sheriff's
Office, and Chief of Police for Hunting Valley.
After obtaining an Associates Degree
in Law Enforcement from Lakeland Community College Major Caldwell obtained his
Bachelor of Arts degree in political science/psychology from Garfield Senior
College, and did Master's work at the University of Virginia. He was
honored with the 1986 Blue Coats Award. Major Caldwell has been involved
in many of the developments in Lake County Law Enforcement. He was
actively involved in the formation of the first SWAT team in Ohio when the Lake
County Sheriff's Office formed their team in 1974. He has served as an
adjunct professor at Lakeland Community College, and served as an OPOTA
instructor in the Police Academy since 1971.
After serving as Chief Deputy for the
Lake County Sheriff's Office, Major Caldwell accepted the position of Chief of
Police for Hunting Valley. After 16 years of service there he retired in
the Fall of 2004 after nearly 40 years in law enforcement. In January 2005
Sheriff Dunlap asked him to return to active duty and he accepted the
responsibility for commanding Central Communications.
|
Lieutenant
Shift |
Shift Supervisor |
Shift |
Shift |
Sergeant
Sergeant
Sergeant
Sergeant
|
FULLTIME
SERGEANTS
JULIANA KEYES
|
DISPATCHERS FULL-TIME CONTINUED ADAM LASOTA MELISSA LESLIE SARAH LLOYD SUSAN ALDERMAN CHRISTINA O’BRIEN BRIAN HELWIG LISA BRAEMER MICHAEL LEGAN CYNTHIA McGILL MONICA PATTERSON DANETTE WALKER PART-TIME SARAH MOON DANIELLE TUTTLE BRIDGET WILLIS CIVILIAN STAFF CYNTHIA PRIB JEFF FORTUNA
|
Specialized services provided include:
Ø Central
Communications is ADA compliant by providing T.D.D telephone communications for
the hearing and
speech impaired. Dial 911,
354-4317 or 354-3434 to be connected to our T.D.D. equipment.
Ø Provide
County-wide team support for the Amber Alert Program
( the locating of abducted children )
Ø Central
Communications handles Reverse 9-1-1 Service ( which is the ability to send
messages from the Lake
County Sheriff's Office Central
Communications system to homes in any given geographic area of Lake County
)
Ø Central
Communications can activate the emergency alert system
( EAS) in the event of tornadoes, or other
types of natural disasters that the
National Weather Service issues.
Ø Central
Communications has direct contact with the Perry Nuclear Power Plant.
In the event of a problem at the
Nuclear Power Facility the LCSO
Central Communications will make initial notifications for the activation of
the County's Emergency Operations
Center (EOC ).
Ø Central
Communications provides after hours dog file information for the safe return of
the dog to it's owner.
Ø
In 2006 Central Communications became the
centralized
location for all wireless 9-1-1 calls
to be answered, and then distributed
to the appropriate agencies throughout the County.
Ø Central Communications
also serves as the back-up Public Service
Answering Point
( PSAP ) for the City
of Mentor.
Ø Central
Communications provides public education tours to groups
throughout the year; such as
Lakeland Community College, Boy Scouts
of America, Leadership Lake County,
Western Reserve Junior Service
League and the Auburn Career Center.
Ø Central
Communications also provides emergency contact services
for such groups as the Game Warden, Dog Warden,
Water Rescue
teams, SWAT
teams, Humane Society, and Bomb Squad
...
just to name a few.
Ø Central
Communications is the point of contact for Life Flight and
Medivac helicopter services by
coordinating radio communications
between flight crews and ground
emergency services.
The Lake
County Sheriff's Office Central Communications system's dispatchers
have a wealth of training, knowledge and technical skills
that they have acquired independently, or through in-service training by the
Sheriff's Office. They are all CPR certified and can administer
pre-arrival instructions over the telephone, and have done so on numerous
occasions.
Further, they are AED certified, as well as LEADS/CCH certified. It is a
requirement that all of these specialists are able to perform all of the tasks
mentioned above, as well as numerous other functions needed to meet the
obligations of the Central Communications center. In addition to these
skills many of the employees have college educations and/or other specialized
training such as hostage negotiations, NIMS classes ( National
Incident Management Based Systems which are critical in addressing national
disaster standards as outlined by FEMA ), and participate in FEMA drills which
are conducted regularly in Lake County.
On-going in-house
training or out-sourced training is critical to maintain a cadry of well qualified
employees who are able to deal with the tremendous amounts of technology that
the Sheriff's Office possesses for dealing with natural or manmade disasters.
2007 Central Communications Review
by Major Charles Caldwell
In 2007, the Central Communications Division dispatched 108,481incidents for the following police and fire agencies:
Police
Agency Number of Calls Dispatched
·
Fairport Harbor
6,277
·
Grand River
1,547
·
Kirtland
Hills 7,166
·
LakeMetroParks
2,740
·
Madison Township
12,880
·
Madison Village
3,404
·
North
Perry 521
·
Painesville
25,702
·
Perry Village
3,460
·
Headlands
Park 41
·
Lake County Sheriff’s
Office 31,712
Concord Township 10,003
Leroy Township
1,953
Perry Township 5,014
Painesville Township
14,742
·
Timberlake 1,620
TOTAL Police Calls Dispatched 97,070
Fire Agency
Number of Calls Dispatched
·
Concord
1,608
·
Fairport
Harbor 687
·
Grand River
88
·
Leroy
332
·
Madison
2,729
·
Painesville City
3,055
·
Painesville Township
1,866
·
Perry
1,046
TOTAL Fire Calls Dispatched 11,411
Many good things happened at the Lake County Sheriff’s Office-Central Communications Division in 2007:
 | The Central Communications Dispatch Center, began taking wireless 911 calls for Lake County in 2007. We continued the process of hiring and training five new Dispatchers and upgrading infrastructure so that Phase I and Phase II Compliance could be reached in 2008. |
Phase I Compliance means that the Dispatcher would see the tower location that the call was coming from but a call-back number would not be displayed. This was accomplished at the end of 2006, beginning of 2007.
Phase II Compliance means that we now would have a call-back number as well as the location identified on a mapping system in front of the Dispatcher. Phase II compliance was completed in the last quarter of 2007, but because of changes by the cellular companies has not been fully implemented but will be in 2008.
| Four of the five Dispatchers completed all phases of their training in 2008; the fifth Dispatcher left employment; |
| The Sheriff’s Office Central Communications Center, once again, was the lead agency for coordinating all accidents and traffic complaints in the construction project on IS 90 between Rt. 306 and the Concord rest areas; |
| A new digital recording device to record all 911 calls was purchased; |
| The MARCS Radio System, which is a state-wide communications network, was configured and works on each of our Dispatch consoles; |
| The U.S. Coast Guard received the ability to communicate directly with all police and fire departments when necessary through a patching system at the Sheriff’s Office Central Communications Center. |
| The Central Communication Center coordinated the October 10, 2007 CSX Train Derailment that was located in Painesville; |
| We also participated in several outside community public display projects, including Painesville City, Mentor, Auburn Career Center, to mention a few; |
| Training was continued with an intensive training program, CPR updates, Lake County Jail Observation Program, Central Agency Ride-along Programs, a training session on Weapons of Mass Destruction, several Training Drills for the Perry Nuclear Power Plant, and many more; |
| New computerized forms were instituted at the Central Communications Center where scheduling, shift reports, daily operation forms, officer training files and closed road files were all computerized; |
| A LEADS Audit was conducted by the State of Ohio and successfully completed; |
| The Communications Center also participated in charitable projects which included: the Carmen Alvarez family fundraiser, the Christmas Adopt-a-Family/Jackie Byrne family fundraiser, and the United Way Program of Lake County; |
| The Sheriff’s Office Central Communications personnel attended the 2007 Intergraph Conference in Nashville, Tennessee, along with IT people from the Sheriff’s Office. This is a nationwide conference featuring new items of concern in public safety dispatching; |
| The Sheriff’s Office Central Communications Division participated in helping the Painesville Police Department institute its new LoJack Program (Stolen Vehicle Location System). |
Ongoing in-house training or out-sourced training is critical to maintain a cadre of well-qualified employees who are able to deal with the tremendous amounts of technology that the Sheriff’s Office possesses for dealing with natural or manmade disasters.
The Lake County Sheriff’s Office - Central Communications Division continues to be a leader in the field of public safety communications. Modern equipment and a well-trained staff make the Lake County Sheriff’s Office second to none in the services they provide to 20 police and fire agencies in our County.
We look forward to providing excellent service
to all of the constituents of Lake County for the Year 2008!
Major Charles Caldwell
Central Communications Commander
2006 CENTRAL
COMMUNICATIONS ANNUAL REVIEW
2005 CENTRAL
COMMUNICATIONS ANNUAL REVIEW