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Lake
County Sheriff's Office
Sheriff Daniel A. Dunlap
CENTRAL COMMUNICATIONS
Central Communications Dispatchers
are professionals who are certified in CPR and emergency medical
telecommunications.
They are a critical element in the 9-1-1 link to
life saving services.
CENTRAL COMMUNICATIONS DIVISION
2008 ANNUAL REPORT
Major
Charles Caldwell
The Central Communications Division, under the command of Major Charles H. Caldwell, employs 34 full and part-time employees which includes one Lieutenant, four Sergeants, 21 Dispatchers, four part-time Dispatchers, and three civilian employees. They provide enhanced 911 telephone service and Computer-Aided Dispatch (CAD) to assist in efficient dispatching.
In 2008 the Central Communications Division dispatched over 113,000 incidents. This was an increase of over 5,000 incidents compared to the year 2007. Calls for service are received in a variety of ways.
There were: 2008
· 48,808 wireless 911 (cell phone calls) calls for service;
· 18,463 (hard) or regular 911 telephone calls for services;
· 29,748 non-911 calls for service.
2007
· 44,896 wireless 911 (cell phone calls) calls for service;
· 19,808 (hard) or regular 911 telephone calls for services;
· 35,603 non-911 calls for service.
Wireless technology and computer voice over I.P. has exploded over the past few years with twice as many 911 calls coming from this venue instead of the traditional phone lines. We know that this trend will continue and that more and more of our services will be provided through these forms of modern technology.
Central Communications is located at 8508 Garfield Road in Kirtland, Ohio, behind Lakeland Community College. Housed in a secure facility, built 13 feet underground, it is here that the Lake County Sheriff’s Office Communications Division provides police and fire dispatching services for 20 Public Safety Agencies throughout Lake County.
These agencies include:
· Police service for: Fairport Harbor, Grand River, Kirtland Hills, Lake MetroParks, Madison Township,
Madison Village, North Perry, Timberlake, Painesville, Perry Village and the Lake County Sheriff’s Office.
· Fire service for: Concord, Fairport Harbor, Grand River, Leroy, Madison, Painesville City, Painesville
Township, Perry Village, and Perry Township.
The Central Communications Division has been an integral part in helping to bring up the new computer system for the Lake County Sheriff’s Office which includes:
C Computer Aided Dispatch;
C A Records Management System; and,
C A new Jail Management System.
The Communications Division assisted with the implementation of a Records Management Report Writing System for the Lake County Sheriff’s Office Road Patrol Division. We also assisted in outsourcing it to the Lake Metroparks and Perry Village Police. We are currently working with and the Kirtland Hills Police Department to bring them into this system in 2009.
CENTRAL COMMUNICATIONS SUPERVISION
Major Charles H. Caldwell is the Commander of the Central Communications Division. A graduate of the 98th Session of the Federal Bureau of Investigation National Academy, Major Caldwell has an extensive career spanning
many aspects of law enforcement. A veteran of 42
years in policing, which includes time spent at the Painesville Police
Department, Chief Deputy at the Lake County Sheriff’s Office, and Chief of
Police for Hunting Valley. After obtaining an Associate Degree in Law Enforcement from Lakeland Community College, Major Caldwell obtained his Bachelor of Arts Degree in Political Science/Psychology from Garfield Senior College, and did Masters’ work at the University of Virginia. In 1986, he was honored with the Blue Coats’ Jorge Medina Distinguished Service Award.
Major Caldwell has been involved in many of the developments in Lake County Law Enforcement. He was actively involved in the formation of the first SWAT Team in Ohio when the Lake County Sheriff’s Office formed their team in 1974. He has served as an adjunct professor at Lakeland Community College, and serves as an OPOTA instructor in the Basic Police Academy since 1971.
After serving as Chief Deputy for the Lake County Sheriff’s Office, Major Caldwell accepted the position of Chief of Police for Hunting Valley. After 16 years of service there, he retired in the Fall of 2004, after nearly 40 years in law enforcement. In January of 2005, Sheriff Dunlap asked him to return to active duty and he accepted the responsibility as Commander of the Lake County Sheriff’s Office - Central Communications Division.
|
|
Lieutenant|
Shift |
Shift Supervisor |
Shift |
Shift |
Sergeant
Sergeant
Sergeant
Sergeant
|
Dispatchers - Full Time
Susan Alderman
|
Dispatchers - Full Time
Adam Lasota |
Dispatchers-Part
Time
Civilian
Staff
|
Specialized services provided include:
· Central Communications is ADA compliant by providing T.D.D. telephone communications for the hearing and
speech impaired. Dial 911, 354-4317 or 354- 3434 to be connected to our T.D.D. equipment;
· Provides County-wide team support for the Amber Alert Program (locating abducted children);
· Central Communications handles Reverse 911 Service (ability to send messages from the Lake County
Sheriff’s Office-Central Communications system to homes in any given geographic area of Lake County);
· Central Communications can activate the Emergency Alert System (EAS) in the event of tornadoes, or other
types of natural disasters that the National Weather Service issues;
· Central Communications has direct contact with the Perry Nuclear Power Plant. In the event of a problem at
the Nuclear Power Facility, the Lake County Sheriff’s Office - Central Communications Division will make
initial notification for the activation of the County’s Emergency Operations Center (EOC);
· Central Communications provides after-hour dog file information for the safe return of a dog to its owner.
· In 2007, Central Communications became the centralized location for all Wireless 911 calls to be answered
and then distributed to the appropriate agencies throughout the County;
· Central Communications also serves as the back-up Public Service Answering Point (PSAP) for the city of
Mentor;
· Central Communications provides public education tours to groups throughout the year; such as Lakeland
Community College, Boy Scouts of America, Leadership Lake County, Western Reserve Junior Service
League, and the Auburn Career Center;
· Central Communications also provides emergency contact services for such groups as the Game Warden,
Dog Warden, Water Rescue teams, SWAT Teams, Humane Society, Lake County Hazmat Team and the
Bomb Squad, just to name a few;
· Central Communications is the point of contact for Life Flight and Medivac Helicopter Services by coordinating
radio communications between flight crews and ground emergency services.
The Lake County Sheriff’s Office – Central Communications Division’s Dispatchers have a wealth of training, knowledge, and technical skills that they have acquired independently, or through in-service training by the Sheriff’s Office. They are all CPR certified and can administer medical pre-arrival instructions over the telephone, and have done so on numerous occasions.
Further, they are AED certified, as well as LEADS/CCH certified. It is a requirement that all of these specialists are able to perform all of the tasks mentioned above, as well as numerous other functions needed to meet the obligation of the Central Communications Center.
In addition to these skills, many of the employees have college educations and/or other specialized training such as hostage negotiations, NIMS classes (National Incident Management Based Systems which are critical in addressing national disaster standards as outlined by FEMA), and participate in FEMA drills which are conducted regularly in Lake County.
2008 CENTRAL COMMUNICATIONS DIVISION REVIEWby Major Charles H. Caldwell
In 2008, the Central Communications Division dispatched 113,452 incidents for the following police and fire agencies:
Police Agency Number of Calls Dispatched
· Fairport Harbor 6,481
· Grand River 1,659
· Headlands Park 31
· Kirtland Hills 7,219
· Lake County Sheriff’s Office 35,962
Concord Township 10,562
Leroy Township 1,742
Perry Township 5,246
Painesville Township 16,194
· Lake MetroParks 3,384
· Madison Township 12,934
· Madison Village 3,844
· North Perry 568
· Painesville City 26,494
· Perry Village 4,557
· Timberlake 2,154
TOTAL Police Calls Dispatched 101,443 Fire Agency
Number of Calls Dispatched
·
Concord
1,784
·
Fairport
Harbor 652
·
Grand River
81
·
Leroy
318
·
Madison
2,969
·
Painesville City
3,246
·
Painesville
Township 2,030
·
Perry
1,029
Many good things continue to happen at the Lake County Sheriff’s Office-Central Communications Division. These include:
C The Central Communications
Dispatch Center, began taking wireless 911 calls for Lake County in 2007. We
continued the process of hiring and training five new Dispatchers and upgrading
infrastructure so that Phase I and
Phase II Compliance could be reached in 2008.
Phase I Compliance means that the Dispatcher would see the tower location
that the call was coming from
but a call-back number would not be displayed. This was accomplished at the end
of 2006, beginning of 2007.
Phase II Compliance means that
we now would have a call-back number as well as the location identified on a
mapping system in front of the Dispatcher. Phase II compliance was completed in
the last quarter of 2007, but
because of changes by the cellular companies was not been fully implemented but
will be in 2008.
employment;
· The MARCS Radio System, which is a state-wide communications network, was configured and works on
each of our Dispatch consoles;
· The U.S. Coast Guard received the ability to communicate directly with all police and fire departments when
necessary through a patching system at the Sheriff’s Office Central Communications Center;
· Central Communications participated in several outside community public display projects, including
Painesville City, Mentor, Auburn Career Center, to mention a few.
· Training was continued with an intensive training program, CPR updates, Lake County Jail Observation
Program, Central Agency Ride-along Programs, a training session on Weapons of Mass Destruction,
several Training Drills for the Perry Nuclear Power Plant, and many more;
· New computerized forms were instituted at the Central Communications Center where scheduling, shift reports,
daily operation forms, officer training files and closed road files were all computerized;
· A LEADS Audit was conducted by the State of Ohio and successfully completed;
· The Communications Center also participated in charitable projects which included: the Christmas Adopt-a-
Family/Alisa Nieves family fundraiser, and the United Way Program of Lake County;
· The Sheriff’s Office Central Communications Division participated in helping the Painesville Police
Department institute its new LoJack Program (Stolen Vehicle Location System).
Ongoing in-house training or out-sourced training is critical to maintain a cadre of well-qualified employees who are able to deal with the tremendous amounts of technology that the Sheriff’s Office possesses for dealing with natural or manmade disasters.
The Lake County Sheriff’s Office - Central Communications Division continues to be a leader in the field of public safety communications. Modern equipment and a well-trained staff make the Lake County Sheriff’s Office second to none in the services they provide to 20 police and fire agencies in our County.
We look forward to providing excellent service to all of the constituents of Lake County for the Year 2009!
Major Charles H. Caldwell
Central Communications Commander
2007 CENTRAL COMMUNICATIONS ANNUAL REVIEW
2006 CENTRAL
COMMUNICATIONS ANNUAL REVIEW
2005 CENTRAL
COMMUNICATIONS ANNUAL REVIEW